Welcome to Travel Gear Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium travel products and services. Whether you’re a frequent flyer, business traveler, or planning your next adventure, you’ll find helpful information below.
Product Questions
What types of travel gear do you offer?
We specialize in premium travel accessories including:
- Accent Kits & Pouches
- Backpacks (Active, Commuter, Laptop)
- Briefcases and Crossbody Bags
- Luggage and Duffel Bags
- Travel organizers (Packing Cubes, Passport Cases)
- And many more travel essentials
How do I choose the right luggage for my needs?
Consider these factors:
- Duration: Compact for short trips, Extended Trip or Weekenders for longer stays
- Purpose: Business travelers may prefer Briefcases or Continental styles, while adventurers might choose Active Backpacks
- Carry-on requirements: Our International collection meets most airline size restrictions
Are your products durable for frequent travel?
Absolutely! We select only premium materials designed to withstand the rigors of travel. Many of our products feature reinforced stitching, water-resistant fabrics, and impact-resistant hardware.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Standard Shipping includes full tracking via DHL/FedEx, while Free Economy Shipping offers basic tracking through EMS.
Can I change my order after it’s placed?
Contact us immediately at [email protected] if your order hasn’t been processed (within 1-2 business days). We’ll do our best to accommodate changes, though modifications may not always be possible.
Shipping & Delivery
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 USD): 10-15 business days via DHL/FedEx with full tracking
- Free Economy Shipping: 15-25 business days via EMS for orders over $50 (basic tracking included)
Do you ship internationally?
Yes! We ship globally except to some remote Asian areas and locations with luggage import restrictions. Note that customers are responsible for any customs duties or import fees.
My package is delayed – what should I do?
While we work with reliable carriers, occasional delays can occur. If your package hasn’t arrived within 5 business days of the estimated delivery date, please contact our customer service team at [email protected].
Do you offer expedited shipping?
For urgent needs, email us at [email protected] before placing your order. We may arrange expedited shipping for an additional fee, depending on your location and items ordered.
When should I order for an upcoming trip?
We recommend ordering at least 3 weeks before your departure date to account for processing, shipping, and any unexpected delays. This also gives you time to familiarize yourself with your new gear.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unused and in original condition with all tags attached. Please visit our Returns Policy page for complete details.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Still Have Questions?
Our U.S.-based customer service team is happy to help!
Email: [email protected]
Mailing Address: 1832 West Drive, Hickory Hills, US 60457
We typically respond within 1 business day.