At Travel Gear Shop, we stand behind our premium travel accessories just as we stand beside our global community of discerning travelers. While we meticulously craft each product for your journeys, we understand that sometimes a return or exchange is necessary. Our policy is designed with the same care we put into our travel gear—straightforward, reliable, and customer-focused.

Our Return Policy

We gladly accept returns within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in its original packaging, and in the same condition you received it
  • Original proof of purchase is required
  • Certain items marked as final sale cannot be returned (see below)

Non-Returnable Items

To maintain hygiene standards and comply with regulations, the following items cannot be returned:

  • Belts (due to sizing customization)
  • Card Cases & Money Clips (personalized items)
  • Passport Cases & Covers (security items)
  • Any items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these steps for a seamless returns process:

  1. Contact Us: Email [email protected] with your return request within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our customer service team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our returns center at:
    Travel Gear Shop Returns
    1832 West Drive
    Hickory Hills, US 60457
  5. Track Your Return: We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process and post the refund
  • Shipping fees are non-refundable (except in cases of our error)

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly state the item you wish to exchange for in your email
  • We’ll ship your new item once we receive the original
  • If the new item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Use this template when emailing your return request to expedite processing:

Subject: Return Request – Order #[Your Order Number] Dear Travel Gear Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Order Date: [MM/DD/YYYY] Item(s) to Return: [Product Name(s)] Reason for Return: [Please specify] [For exchanges only] I would like to exchange for: [Product Name and Details] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For our global travelers outside the U.S.:

  • Return shipping costs may be higher for international returns
  • Customs fees are non-refundable
  • We recommend using a trackable, insured shipping method
  • Processing may take additional time for international returns

At Travel Gear Shop, we’re committed to ensuring your satisfaction with every purchase, just as we’re committed to crafting travel accessories that stand the test of time and distance. Safe travels and happy returns!