Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except certain Asian countries and remote regions as specified. By using this site, you confirm you are at least 18 years old or using the site with parental supervision.

1.2 Intellectual Property Rights

All content on luggageprous.com, including text, images, logos, and product designs, is the property of Travel Gear Shop and protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium travel accessories including backpacks, luggage, and organizational items. Colors may vary slightly due to monitor settings. Product dimensions and weights are approximate.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives or a full refund.

2.3 Non-Returnable Items

For hygiene and security reasons, the following cannot be returned:

• Belts (due to sizing customization)
• Card Cases & Money Clips (personalized items)
• Passport Cases & Covers (security items)
• Items marked “Final Sale”

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order. Orders are processed within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You confirm the payment method used is yours or you have authorization to use it.

3.3 Pricing and Currency

All prices are in USD. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

4. Shipping Policy

4.1 Shipping Methods

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary based on destination and customs processing.

4.2 International Orders

Customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs and are non-refundable if you return the item.

4.3 Delivery Issues

If your package is lost or significantly delayed (beyond estimated delivery window), contact us at [email protected] within 30 days of shipment for assistance.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days of receipt
2. Await approval and return instructions (within 2 business days)
3. Ship items to: Travel Gear Shop Returns, 1832 West Drive, Hickory Hills, US 60457
4. Use trackable shipping – you’re responsible until we receive the return

5.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

5.4 Exchanges

Follow the return process and specify desired exchange item. We’ll cover shipping for the replacement item. Price differences will be adjusted accordingly.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and shipping information. We’re not responsible for delays or failures due to incorrect information.

6.2 Product Use

Our products are designed for travel use. Misuse that causes damage is not covered under our policies.

6.3 Compliance with Laws

You’re responsible for complying with all local laws regarding imported goods.

7. Liability Limitations

Travel Gear Shop’s liability is limited to the purchase price of the product. We’re not liable for:

• Indirect, incidental, or consequential damages
• Issues arising from improper product use
• Delays beyond our reasonable control (natural disasters, strikes, etc.)

8. Privacy and Data Protection

Your privacy is important. Our Privacy Policy details how we collect, use, and protect your information. By using our site, you consent to these practices.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of the State of Illinois, USA. Any disputes shall be resolved in the courts of Cook County, Illinois.